Best Auto Repair, Sun Prairie

CONTACT US
FacebookGoogle My Business White

CUSTOMER SERVICE

Working Hours
  • Mon 7:00AM - 6:00PM
    Tue 7:00AM - 6:00PM
  • Wed 7:00AM - 6:00PM
    Thu 7:00AM - 6:00PM
  • Fri 7:00AM - 6:00PM
    Sat Appointment Only
  • Sun Closed

CUSTOMER SERVICE

Modern cars, light trucks, and sport-utility vehicles come with complex technology such as digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past. However, they eventually need to be replaced.

Before taking your vehicle in for repairs or service, do your homework so you receive the best possible service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.
  • Do not ignore any warning signals your car may give you.
  • Carry a written list of the symptoms that you can give your mechanic.
  • Resist the temptation to suggest a specific course of repair. Allow our experienced technicians to diagnose and recommend a remedy.
  • It's important to note when the problem occurs. Is it constant or periodic? Does it occur when the vehicle is cold or after the engine has warmed up? Does it happen at all speeds? Only under acceleration? During braking? When shifting?

Check for the following common vehicle maintenance issues on a regular basis:
  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, and vibrations.
  • When did the problem first start?

How to manage your service experience:
  • Ask as many questions as needed to fully understand your repair. Ask for an explanation in laymans terms if necessary.
  • Don't rush the technicians. You may be called and apprised of the problem, course of action, and cost before work begins.
  • Before you leave, be sure you understand shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Make sure the shop has your contact information readily available, so you can be reached as soon as possible.

What People Say About Us

  • reviewicon
    , 05/12/2020

    I'm a business owner myself, having a place to take my vehicles that makes life easy is very important. They are always super friendly, efficient, professional, they were so accommodating and I totally trust the work they do.

  • reviewicon
    , 05/12/2020

    I was able to get my car looked at right away, the staff was very courteous, and the explanation of services was detailed. I felt they were looking out for my best interests the whole time.

  • reviewicon
    , 05/12/2020

    The service manager and his entire team at Hammers Auto Service Shop did an excellent job with customer service and maintenance of my daughters vehicle. They have a beautiful new state of art shop, it was very clean and inviting, the waiting area was awesome! I would highly recommend Hammers Auto Service Shop to all my friends and family!!

  • reviewicon
    , 05/12/2020

    Very professional all around, I highly trust the quality of work preformed.

  • reviewicon
    , 05/12/2020

    Very happy with Hammers' service, expertise, and honesty! Just had my brakes done on my Jeep, and they did an excellent job. Definitely recommend!

  • reviewicon
    , 05/12/2020

    Very happy with Hammers' service, expertise, and honesty! Just had my brakes done on my Jeep, and they did an excellent job. Definitely recommend!

Call us for service: 608-244-9090

BTB - CSC
  • Car Care Aware